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Update: We have released a temporary workaround for the Microsoft deployment issue affecting the Workpapers add-in. 

Microsoft has expedited a replacement version of the Workpapers add-in that installs as a new Excel add-in, bypassing the caching and update issues impacting the current version. Internal testing and customer validation have confirmed that it provides the same functionality as the existing add-in. 

Customers can deploy the replacement add-in through the Microsoft 365 Admin Centre using the same deployment process as the current add-in. Deployment instructions are available in the knowledge base article below.
https://active-help.businessfitness.com/en/articles/71499-active-workpapers-plus-for-centralised-deployment 

We continue to work with Microsoft while their engineering team investigates and resolves the underlying issue with the original add-in.

We have escalated this issue to Microsoft, who have identified the cause and are working on a fix. We will share more updates as they become available.