Active | Business Fitness - Notice history

All systems operational

Notice history

Dec 2025

System Maintenance and Feature Release
Scheduled for December 15, 2025 at 9:30 AM – 10:30 AM about 1 hour
  • Planned
    December 15, 2025 at 9:30 AM
    Planned
    December 15, 2025 at 9:30 AM

    We will be conducting system maintenance and feature release on Monday, 15 December, from 7:30 pm to 8:30 pm AEST/8:30 pm to 9:30 pm AEDT. Users may experience intermittent service outages and performance degradation during the specified window for the following products:
    Active Workpapers
    Active Ledger & Reporting
    Active Platform

System Maintenance and Feature Release
Scheduled for December 15, 2025 at 2:00 AM – 3:00 AM about 1 hour
  • Planned
    December 15, 2025 at 2:00 AM
    Planned
    December 15, 2025 at 2:00 AM

    We will be conducting system maintenance on Monday, 15 December, between 2:00 am and 3:00 am (GMT). Users may experience intermittent service outages and performance degradation during the specified window for the following products:
    Active Workpapers
    Active Ledger & Reporting
    Active Platform

Nov 2025

System Maintenance and Feature Release
  • Completed
    November 17, 2025 at 10:30 AM
    Completed
    November 17, 2025 at 10:30 AM
    Maintenance has completed successfully
  • In progress
    November 17, 2025 at 9:30 AM
    In progress
    November 17, 2025 at 9:30 AM
    Maintenance is now in progress
  • Planned
    November 17, 2025 at 9:30 AM
    Planned
    November 17, 2025 at 9:30 AM

    We will be conducting system maintenance and a feature release on Monday, 17 November 2025, from 7:30 pm to 8:30 pm AEST/8:30 pm to 9:30 pm AEDT. Users may experience intermittent service outages and performance degradation during the specified window for the following products:
    Active Workpapers
    Active Ledger & Reporting
    Active Platform

System Maintenance and Feature Release
  • Completed
    November 17, 2025 at 3:00 AM
    Completed
    November 17, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    November 17, 2025 at 2:00 AM
    In progress
    November 17, 2025 at 2:00 AM
    Maintenance is now in progress
  • Planned
    November 17, 2025 at 2:00 AM
    Planned
    November 17, 2025 at 2:00 AM

    We will be conducting system maintenance and feature release on Monday, 17 November, between 2:00 am and 3:00 am (GMT). Users may experience intermittent service outages and performance degradation during the specified window for the following products:
    Active Workpapers
    Active Ledger & Reporting
    Active Platform

Oct 2025

Azure Outage Impacting Active Login
  • Resolved
    Resolved

    Microsoft has confirmed that the Azure outage that disrupted Active login services has been fully resolved.

    📢 Next Steps:

    • All systems are now operational.

    • If you continue to experience issues, please restart your session or contact support.

    We sincerely apologise for the inconvenience this may have caused. We understand how important access to Active is and appreciate your patience while the issue was addressed. Thank you for your understanding during this time.

  • Monitoring
    Monitoring

    Microsoft has confirmed that recovery is underway, with Azure rolling back to its last known good configuration. Most users can now access Active, but some may encounter intermittent slowness and service degradation while Microsoft completes the recovery process.

    🛠 What We're Doing:

    • Our team is monitoring the situation closely and will provide updates as Microsoft progresses with recovery.

    📢 Next Update: We will share another update within the next 2 hours or sooner if new information becomes available.

  • Investigating
    Investigating

    We are currently experiencing a Microsoft Azure outage that is affecting user access to Active. The outage is part of a broader disruption across Microsoft services, including Azure and Microsoft 365.
    Microsoft has acknowledged the issue and is actively working on mitigation. Recovery is underway, with Azure rolling back to its last known good configuration.

    🛠 What We're Doing:

    • Our team is monitoring the situation closely and will provide updates as Microsoft progresses with recovery.

    • We recommend users avoid repeated login attempts and check back periodically.

    • Failover strategies are being evaluated to minimise disruption.

    📢 Next Update: We will share another update within the next 2 hours or sooner if new information becomes available.

    We are conscious of the impact when issues like this occur, and we thank you for your patience while we work with Microsoft to resolve this issue as a priority.

System Maintenance and Feature Release
  • Completed
    October 20, 2025 at 10:30 AM
    Completed
    October 20, 2025 at 10:30 AM
    Maintenance has completed successfully
  • In progress
    October 20, 2025 at 9:30 AM
    In progress
    October 20, 2025 at 9:30 AM
    Maintenance is now in progress
  • Planned
    October 20, 2025 at 9:30 AM
    Planned
    October 20, 2025 at 9:30 AM

    We will be conducting system maintenance and feature release on Monday, 20 October, between 7:30 pm and 8:30 pm (AEST). Users may experience intermittent service outages and performance degradation during the specified window for the following products:
    Active Workpapers
    Active Ledger & Reporting
    Active Platform

Active services are experiencing performance degradation
  • Update
    Update
    This incident has been resolved.
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently experiencing performance degradation, and our engineering team are investigating the root cause and are actively working on a resolution. We will continue to provide updates every 30 minutes until the issue is fully resolved.

    Thank you for your patience and understanding throughout this process. If you experience any further issues, please don't hesitate to reach out.

Oct 2025 to Dec 2025

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