Active | Business Fitness - Notice history

Experiencing partially degraded performance

Notice history

Jun 2026

Degraded Performance - Active Workpaper add-in missing or unavailable
  • Monitoring
    Monitoring

    Update: We have released a temporary workaround for the Microsoft deployment issue affecting the Workpapers add-in. 

    Microsoft has expedited a replacement version of the Workpapers add-in that installs as a new Excel add-in, bypassing the caching and update issues impacting the current version. Internal testing and customer validation have confirmed that it provides the same functionality as the existing add-in. 

    Customers can deploy the replacement add-in through the Microsoft 365 Admin Centre using the same deployment process as the current add-in. Deployment instructions are available in the knowledge base article below.
    https://active-help.businessfitness.com/en/articles/71499-active-workpapers-plus-for-centralised-deployment 

    We continue to work with Microsoft while their engineering team investigates and resolves the underlying issue with the original add-in.

  • Identified
    Identified

    We have escalated this issue to Microsoft, who have identified the cause and are working on a fix. We will share more updates as they become available.

  • Investigating
    Investigating

    We are aware of an issue affecting some users' ability to access or locate the Active Workpaper Add-in. We are currently investigating and working with Microsoft to resolve this and will continue to update this notice as more information becomes available. We apologise for any inconvenience caused.

May 2026

[UK] System Maintenance and Feature Release
  • Completed
    June 01, 2026 at 12:00 AM
    Completed
    June 01, 2026 at 12:00 AM
    Maintenance has completed successfully
  • In progress
    May 31, 2026 at 11:00 PM
    In progress
    May 31, 2026 at 11:00 PM
    Maintenance is now in progress
  • Planned
    May 31, 2026 at 11:00 PM
    Planned
    May 31, 2026 at 11:00 PM

    We will be conducting system maintenance on Monday, 1 June, between 00:00 am and 1:00 am (BST). Users may experience intermittent service outages and performance degradation during the specified window for the following products:
    Active Ledger & Reporting
    Active Platform

System Maintenance and Feature Release - AU
  • Completed
    May 21, 2026 at 10:30 AM
    Completed
    May 21, 2026 at 10:30 AM
    Maintenance has completed successfully
  • In progress
    May 21, 2026 at 9:30 AM
    In progress
    May 21, 2026 at 9:30 AM
    Maintenance is now in progress
  • Planned
    May 21, 2026 at 9:30 AM
    Planned
    May 21, 2026 at 9:30 AM

    We will be conducting system maintenance and feature release on Thursday, 21 May 2026, between 7:30 pm and 8:30 pm (AEST). Users may experience intermittent service outages and performance degradation during the specified window for the following products:
    Active Workpapers
    Active Ledger & Reporting
    Active Platform

System Maintenance and Feature Release - UK
  • Completed
    May 21, 2026 at 3:00 AM
    Completed
    May 21, 2026 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    May 21, 2026 at 2:00 AM
    In progress
    May 21, 2026 at 2:00 AM
    Maintenance is now in progress
  • Planned
    May 21, 2026 at 2:00 AM
    Planned
    May 21, 2026 at 2:00 AM

    We will be conducting system maintenance on Thursday, 21 May 2026, between 3:00 am and 4:00 am (BST). Users may experience intermittent service outages and performance degradation during the specified window for the following products:
    Active Workpapers
    Active Ledger & Reporting
    Active Platform

Apr 2026

Performance Degradation - Active Workpapers
  • Update
    Update
    This incident has been resolved.
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently experiencing performance degradation, and our engineering team are investigating the root cause and are actively working on a resolution. We will continue to provide updates every 30 minutes until the issue is fully resolved.

    Thank you for your patience and understanding throughout this process. If you experience any further issues, please don't hesitate to reach out.

System Maintenance and Feature Release - AU & NZ
  • Completed
    April 07, 2026 at 10:30 AM
    Completed
    April 07, 2026 at 10:30 AM
    Maintenance has completed successfully
  • In progress
    April 07, 2026 at 9:30 AM
    In progress
    April 07, 2026 at 9:30 AM
    Maintenance is now in progress
  • Planned
    April 07, 2026 at 9:30 AM
    Planned
    April 07, 2026 at 9:30 AM

    We will be conducting system maintenance and feature release on Tuesday, 7 April 2026, between 7:30 pm and 8:30 pm. Users may experience intermittent service outages and performance degradation during the specified window for the following products:
    Active Workpapers
    Active Ledger & Reporting
    Active Platform

System Maintenance and Feature Release - UK
  • Completed
    April 07, 2026 at 5:00 AM
    Completed
    April 07, 2026 at 5:00 AM
    Maintenance has completed successfully
  • In progress
    April 07, 2026 at 4:09 AM
    In progress
    April 07, 2026 at 4:09 AM
    Maintenance is now in progress.
  • Planned
    April 07, 2026 at 4:00 AM
    Planned
    April 07, 2026 at 4:00 AM

    We will be conducting system maintenance on Tuesday, 7 April 2026, between 5:00 am and 6:00 am (GMT). Users may experience intermittent service outages and performance degradation during the specified window for the following products:
    Active Workpapers
    Active Ledger & Reporting
    Active Platform

Apr 2026 to Jun 2026

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