Active | Business Fitness - Notice history

All systems operational

Notice history

Apr 2025

Active Ledger and Reporting services are experiencing performance degradation
  • Update
    Update
    This incident has been resolved.
  • Resolved
    Resolved

    This has been resolved.

Mar 2025

System Maintenance and Feature Release
  • Completed
    March 31, 2025 at 8:00 PM
    Completed
    March 31, 2025 at 8:00 PM
    Maintenance has completed successfully
  • In progress
    March 31, 2025 at 7:00 PM
    In progress
    March 31, 2025 at 7:00 PM
    Maintenance is now in progress
  • Planned
    March 31, 2025 at 7:00 PM
    Planned
    March 31, 2025 at 7:00 PM

    Please be advised that we have made a necessary adjustment to our planned system maintenance. Originally planned for Monday, 31 March 2025, we have rescheduled to:

    Tuesday, 1 April 2025 between 5:00am and 6:00am (AEST) / 6:00am and 7:00am (AEDT)


    Users may experience intermittent service outages and performance degradation during the specified window for the following products:

    • Active Platform

    • Active Workpapers

    • Active Ledger & Reporting

Smart Workpapers – Active Ledger Source Connection Issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
System Maintenance
  • Completed
    March 17, 2025 at 10:30 AM
    Completed
    March 17, 2025 at 10:30 AM
    Maintenance has completed successfully
  • In progress
    March 17, 2025 at 9:30 AM
    In progress
    March 17, 2025 at 9:30 AM
    Maintenance is now in progress
  • Planned
    March 17, 2025 at 9:30 AM
    Planned
    March 17, 2025 at 9:30 AM

    We will be conducting system maintenance on Monday, 17 March 2025, between 7:30 pm and 8:30 pm (AEST). Users may experience intermittent service outages and performance degradation during the specified window for the following products:
    Active Workpapers
    Active Ledger & Reporting
    Active Platform

System Maintenance and Feature Release
  • Completed
    March 06, 2025 at 10:30 AM
    Completed
    March 06, 2025 at 10:30 AM
    Maintenance has completed successfully
  • In progress
    March 06, 2025 at 9:30 AM
    In progress
    March 06, 2025 at 9:30 AM
    Maintenance is now in progress
  • Planned
    March 06, 2025 at 9:30 AM
    Planned
    March 06, 2025 at 9:30 AM

    We will be conducting system maintenance and feature release on Thursday, March 6, between 7:30 pm and 8:30 pm (AEST). Users may experience intermittent service outages and performance degradation during the specified window for the following products:
    Active Ledger & Reporting
    Active Platform

Feb 2025

Active Workpapers – Minor Feature Issue Following Recent Release
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We want to make you aware of an issue affecting Grouping Accounts in Active Workpapers following the latest update. Some users have reported that the right-click menu is missing, preventing them from grouping accounts as usual.

     

    Our team is actively investigating this and working on a fix as a top priority. We will provide an update as soon as a resolution is available.

System Maintenance and Feature Release
  • Completed
    February 27, 2025 at 10:30 AM
    Completed
    February 27, 2025 at 10:30 AM
    Maintenance has completed successfully
  • In progress
    February 27, 2025 at 9:30 AM
    In progress
    February 27, 2025 at 9:30 AM
    Maintenance is now in progress
  • Update
    February 27, 2025 at 9:30 AM
    Update
    February 27, 2025 at 9:30 AM

    Please be advised that we have made a necessary adjustment to our planned system maintenance. Originally planned for Monday, 24 February 2025, we have rescheduled it to:

    Thursday, 27 February 2025 between 7:30pm and 8:30pm (AEST)


    Users may experience intermittent service outages and performance degradation during the specified window for the following products:

    • Active Platform

    • Active Workpapers

    • Active Ledger & Reporting

  • Planned
    February 27, 2025 at 9:30 AM
    Planned
    February 27, 2025 at 9:30 AM

    Please be advised that we have made a necessary adjustment to our planned system maintenance. Originally planned for Monday, 24 February 2025, we have rescheduled it to:

    Thursday, 27 February 2025 between 7:30pm and 8:30pm (AEST)


    Users may experience intermittent service outages and performance degradation during the specified window for the following products:

    • Active Platform

    • Active Workpapers

    • Active Ledger & Reporting

Active services are experiencing intermittent service interruption
  • Update
    Update

    This incident has been resolved.

  • Resolved
    Resolved

    We're experiencing intermittent service interruptions with Active due to a problem with a third-party provider.  We're working closely with them to fix this as quickly as possible and will provide regular updates until the issue is resolved.

    In the meantime, please wait 30 seconds and refresh your browser as a temporary workaround. This should allow you to continue working.

    We apologise for any inconvenience this may cause and appreciate your patience and understanding. 

System Maintenance
  • Completed
    February 10, 2025 at 12:00 PM
    Completed
    February 10, 2025 at 12:00 PM
    Maintenance has completed successfully
  • In progress
    February 10, 2025 at 9:30 AM
    In progress
    February 10, 2025 at 9:30 AM
    Maintenance is now in progress
  • Planned
    February 10, 2025 at 9:30 AM
    Planned
    February 10, 2025 at 9:30 AM

    We will be conducting system maintenance on Monday, 10 February, between 7:30 pm and 9:00 pm (AEST). Users may experience intermittent service outages and performance degradation during the specified window for the following products:
    Active Workpapers
    Active Platform

Active services are experiencing performance degradation
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently experiencing performance degradation, and our engineering team has identified the root cause. They are actively working on a resolution. We will continue to provide updates every 30 minutes until the issue is fully resolved.

    Thank you for your patience and understanding throughout this process. If you experience any further issues, please don't hesitate to reach out.

Feb 2025 to Apr 2025

Next