Active | Business Fitness - Notice history

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Apr 2025

Active Ledger and Reporting services are experiencing performance degradation
Resolved
  • UpdateUTC
    This incident has been resolved.
  • ResolvedUTC

    This has been resolved.

Mar 2025

MAR31
System Maintenance and Feature Release
CompletedMaintenance1 hour
  • CompletedMarch 31, 2025 at 8:00 PMUTC
    Maintenance has completed successfully
  • In progressMarch 31, 2025 at 7:00 PMUTC
    Maintenance is now in progress
  • PlannedMarch 31, 2025 at 7:00 PMUTC

    Please be advised that we have made a necessary adjustment to our planned system maintenance. Originally planned for Monday, 31 March 2025, we have rescheduled to:

    Tuesday, 1 April 2025 between 5:00am and 6:00am (AEST) / 6:00am and 7:00am (AEDT)


    Users may experience intermittent service outages and performance degradation during the specified window for the following products:

    • Active Platform

    • Active Workpapers

    • Active Ledger & Reporting

Smart Workpapers – Active Ledger Source Connection Issues
Resolved22 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC
    We are currently investigating this incident.
MAR17
System Maintenance
CompletedMaintenance1 hour
  • CompletedMarch 17, 2025 at 10:30 AMUTC
    Maintenance has completed successfully
  • In progressMarch 17, 2025 at 9:30 AMUTC
    Maintenance is now in progress
  • PlannedMarch 17, 2025 at 9:30 AMUTC

    We will be conducting system maintenance on Monday, 17 March 2025, between 7:30 pm and 8:30 pm (AEST). Users may experience intermittent service outages and performance degradation during the specified window for the following products:
    Active Workpapers
    Active Ledger & Reporting
    Active Platform

MAR6
System Maintenance and Feature Release
CompletedMaintenance1 hour
  • CompletedMarch 06, 2025 at 10:30 AMUTC
    Maintenance has completed successfully
  • In progressMarch 06, 2025 at 9:30 AMUTC
    Maintenance is now in progress
  • PlannedMarch 06, 2025 at 9:30 AMUTC

    We will be conducting system maintenance and feature release on Thursday, March 6, between 7:30 pm and 8:30 pm (AEST). Users may experience intermittent service outages and performance degradation during the specified window for the following products:
    Active Ledger & Reporting
    Active Platform

Feb 2025

Active Workpapers – Minor Feature Issue Following Recent Release
Resolved1 hour 57 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    We want to make you aware of an issue affecting Grouping Accounts in Active Workpapers following the latest update. Some users have reported that the right-click menu is missing, preventing them from grouping accounts as usual.

     

    Our team is actively investigating this and working on a fix as a top priority. We will provide an update as soon as a resolution is available.

FEB27
System Maintenance and Feature Release
CompletedMaintenance1 hour
  • CompletedFebruary 27, 2025 at 10:30 AMUTC
    Maintenance has completed successfully
  • In progressFebruary 27, 2025 at 9:30 AMUTC
    Maintenance is now in progress
  • UpdateFebruary 27, 2025 at 9:30 AMUTC

    Please be advised that we have made a necessary adjustment to our planned system maintenance. Originally planned for Monday, 24 February 2025, we have rescheduled it to:

    Thursday, 27 February 2025 between 7:30pm and 8:30pm (AEST)


    Users may experience intermittent service outages and performance degradation during the specified window for the following products:

    • Active Platform

    • Active Workpapers

    • Active Ledger & Reporting

  • PlannedFebruary 27, 2025 at 9:30 AMUTC

    Please be advised that we have made a necessary adjustment to our planned system maintenance. Originally planned for Monday, 24 February 2025, we have rescheduled it to:

    Thursday, 27 February 2025 between 7:30pm and 8:30pm (AEST)


    Users may experience intermittent service outages and performance degradation during the specified window for the following products:

    • Active Platform

    • Active Workpapers

    • Active Ledger & Reporting

Active services are experiencing intermittent service interruption
Resolved
  • UpdateUTC

    This incident has been resolved.

  • ResolvedUTC

    We're experiencing intermittent service interruptions with Active due to a problem with a third-party provider.  We're working closely with them to fix this as quickly as possible and will provide regular updates until the issue is resolved.

    In the meantime, please wait 30 seconds and refresh your browser as a temporary workaround. This should allow you to continue working.

    We apologise for any inconvenience this may cause and appreciate your patience and understanding. 

FEB10
System Maintenance
CompletedMaintenance2 hours 30 minutes
  • CompletedFebruary 10, 2025 at 12:00 PMUTC
    Maintenance has completed successfully
  • In progressFebruary 10, 2025 at 9:30 AMUTC
    Maintenance is now in progress
  • PlannedFebruary 10, 2025 at 9:30 AMUTC

    We will be conducting system maintenance on Monday, 10 February, between 7:30 pm and 9:00 pm (AEST). Users may experience intermittent service outages and performance degradation during the specified window for the following products:
    Active Workpapers
    Active Platform

Active services are experiencing performance degradation
Resolved1 hour 32 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    We are currently experiencing performance degradation, and our engineering team has identified the root cause. They are actively working on a resolution. We will continue to provide updates every 30 minutes until the issue is fully resolved.

    Thank you for your patience and understanding throughout this process. If you experience any further issues, please don't hesitate to reach out.

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