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Feb 2025

Active Workpapers – Minor Feature Issue Following Recent Release
Resolved1 hour 57 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    We want to make you aware of an issue affecting Grouping Accounts in Active Workpapers following the latest update. Some users have reported that the right-click menu is missing, preventing them from grouping accounts as usual.

     

    Our team is actively investigating this and working on a fix as a top priority. We will provide an update as soon as a resolution is available.

FEB27
System Maintenance and Feature Release
CompletedMaintenance1 hour
  • CompletedFebruary 27, 2025 at 10:30 AMUTC
    Maintenance has completed successfully
  • In progressFebruary 27, 2025 at 9:30 AMUTC
    Maintenance is now in progress
  • UpdateFebruary 27, 2025 at 9:30 AMUTC

    Please be advised that we have made a necessary adjustment to our planned system maintenance. Originally planned for Monday, 24 February 2025, we have rescheduled it to:

    Thursday, 27 February 2025 between 7:30pm and 8:30pm (AEST)


    Users may experience intermittent service outages and performance degradation during the specified window for the following products:

    • Active Platform

    • Active Workpapers

    • Active Ledger & Reporting

  • PlannedFebruary 27, 2025 at 9:30 AMUTC

    Please be advised that we have made a necessary adjustment to our planned system maintenance. Originally planned for Monday, 24 February 2025, we have rescheduled it to:

    Thursday, 27 February 2025 between 7:30pm and 8:30pm (AEST)


    Users may experience intermittent service outages and performance degradation during the specified window for the following products:

    • Active Platform

    • Active Workpapers

    • Active Ledger & Reporting

Active services are experiencing intermittent service interruption
Resolved
  • UpdateUTC

    This incident has been resolved.

  • ResolvedUTC

    We're experiencing intermittent service interruptions with Active due to a problem with a third-party provider.  We're working closely with them to fix this as quickly as possible and will provide regular updates until the issue is resolved.

    In the meantime, please wait 30 seconds and refresh your browser as a temporary workaround. This should allow you to continue working.

    We apologise for any inconvenience this may cause and appreciate your patience and understanding. 

FEB10
System Maintenance
CompletedMaintenance2 hours 30 minutes
  • CompletedFebruary 10, 2025 at 12:00 PMUTC
    Maintenance has completed successfully
  • In progressFebruary 10, 2025 at 9:30 AMUTC
    Maintenance is now in progress
  • PlannedFebruary 10, 2025 at 9:30 AMUTC

    We will be conducting system maintenance on Monday, 10 February, between 7:30 pm and 9:00 pm (AEST). Users may experience intermittent service outages and performance degradation during the specified window for the following products:
    Active Workpapers
    Active Platform

Active services are experiencing performance degradation
Resolved1 hour 32 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    We are currently experiencing performance degradation, and our engineering team has identified the root cause. They are actively working on a resolution. We will continue to provide updates every 30 minutes until the issue is fully resolved.

    Thank you for your patience and understanding throughout this process. If you experience any further issues, please don't hesitate to reach out.

Jan 2025

JAN16
System Maintenance and Feature Release
CompletedMaintenance1 hour
  • CompletedJanuary 16, 2025 at 10:30 AMUTC
    Maintenance has completed successfully
  • In progressJanuary 16, 2025 at 9:30 AMUTC
    Maintenance is now in progress
  • PlannedJanuary 16, 2025 at 9:30 AMUTC

    Please be advised that we have made a necessary adjustment to our planned system maintenance. Originally planned for Monday, 13 January 2025, we have rescheduled it to: 

    Thursday, 16 January 2025 between 7:30pm and 8:30pm (AEST)


    Users may experience intermittent service outages and performance degradation during the specified window for the following products:

    • Active Workpapers

    • Active Ledger & Reporting

    We apologise for any inconvenience caused by this adjustment and appreciate your understanding.

Dec 2024

DEC17
System Maintenance and Feature Release
CompletedMaintenance1 hour
  • CompletedDecember 17, 2024 at 10:30 AMUTC
    Maintenance has completed successfully
  • In progressDecember 17, 2024 at 9:30 AMUTC
    Maintenance is now in progress
  • PlannedDecember 17, 2024 at 9:30 AMUTC

    We will be conducting system maintenance and feature release on Tuesday, 17 December 2024, between 7:30 pm and 8:30 pm (AEST). Users may experience intermittent service outages and performance degradation during the specified window for the following products:
    Active Workpapers
    Active Ledger & Reporting
    Active Platform

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